Landell Acquires Insurable Risk Management

Landell has recently acquired Resilient Insurable Risk Management, extending our procurement service footprint to help customers maximise the value they receive from their insurance contracts.

What is an Agile Procurement?

Find out the major differences between a traditional ICT procurement and an Agile procurement. Read more...

Interactive Tenderer Meetings

If you're looking to have a more interactive two-way dialogue between tenderers and your agency. Read Landell's guidance to help you plan here

Avoid ICT project failure by assessing its complexity

A Complexity Heat Map for your ICT-enabled change project will aid the way you plan and make decisions for successful delivery. Read more...

Need to Transition-in Your Complex Supply Arrangement?

Landell can provide the support and advice to successfully bed down supply arrangements for high supply performance. Read more...

A Complexity Heat Map for your ICT-enabled change project will aid the way you plan and make decisions for successful delivery


As complexity increases, knowing all possible (realistic) outcomes and making the right decisions to anticipate known potential and unforeseen events becomes more difficult.


Understanding the level of complexity that your ICT-enabled change project could be subjected to can provide the frame of reference you and your stakeholders need to plan and deliver successfully.


The Complexity Heat Map: The Catalyst that Turns Uncertainty into Action


Landell (ICT commercial advisory and procurement experts) with risk experts Broadleaf have developed the Complexity Heat Map. The Complexity Heat Map provides you with an indicative assessment of factors from which complexity and uncertainty can emerge. Below is a Complexity Heat Map of an ICT change project that is trending towards complexity.


Example Complexity Heat Map


With interpretive advice from Landell and Broadleaf, the Complexity Heat Map can be the basis of dialogue between you and stakeholders to:


  • shape the right delivery approach considering levels of uncertainty and volatility;
  • intervene or change direction to avoid or simplify the complex;
  • accept complexity and take more flexible and contingent approaches to manage it, and
  • effectively respond as unforeseen events emerge.


Importantly, if your project presents low levels of complexity then decisions can justifiably be taken to leverage efficient approaches with tried and tested quality controls.


Obtain a Complexity Heat Map


To obtain a Complexity Heat Map, a short 10-minute survey needs to be completed by one or more people.


The greatest value when key project personnel and stakeholders participate in the survey. When this occurs, the Complexity Heat Map plots both diversity of opinion and areas of complexity that are both invaluable for planning and decision-making no matter where you might be in a project.


Once the survey is completed, Landell and Broadleaf will produce your Complexity Heat Map along with a short brief on what approaches you might consider. There is no charge to obtain your Complexity Heat Map.*


To obtain a Complexity Heat Map just for yourself, please contact us.


To conduct a Complexity Heat Map for multiple people, please contact us.



Based on the Principles of the Cynefin Framework

The Complexity Heat Map is based on the globally renown framework for complexity called the Cynefin     Framework (Snowden). The Cynefin Framework is a tool to help decision-makers sense environmental conditions and act accordingly for success. 


To find out more you can read the following Harvard Business Review extract.


Complexity Heat Map Overview.pdf


*If over 10 people need to be surveyed, a small fee may be payable.